UK Delivery £2.95 | EU Delivery £6.95

Terms and Conditions

General

The following terms and conditions are valid between you and the brand owner of Zoi Organic (from hereafter referred to as “Zoi Organic” and/or “we”). These terms and conditions apply to all use of and orders placed on zww.oiorganic.com (from hereafter “website”). Orders can only be placed by persons that are 18 years of age or older. The terms and conditions may be revised by Zoi Organic at any time. 

Language

The language of the terms and conditions is English. Wherein the terms and conditions are available in other languages, the English one will prevail.

Product Safety

Zoi Organic essential oil products are certified organic and 100% pure and natural. Therefore, the colour and scent may vary from batch to batch. The product descriptions are for educational use only, any description for use is based on Zoi Organic’s opinion and as such is not intended to be used to diagnose, prescribe or administer in any manner to any physical ailments. In any matter relating to health, please always contact a qualified health practitioner. Zoi Organic does not accept responsibility for any use other than suggested on the packaging.

Orders

By using the website and/or placing an order, you confirm that you accept the terms and conditions set here within. Products in your shopping bag are not reserved until you have placed the order. After an order is placed, we will send an order confirmation email; however, we receive the right to cancel the order due to any reason. 

Shipping confirmation

Once an order has been processed, we will send a shipping confirmation email. This is our acceptance of an order. We will not guarantee that all products presented on the website are in stock at the time an order. If a product is unavailable, we will contact you by email. If we already have received payment for such product we will refund you the amount.

Prices

The prices and delivery costs shown on the website include VAT. The prices may vary between a physical store and the website. The delivery costs are shown in connection with the shipping methods at the checkout stage.

Currency

All prices and charges are in UK sterling. You can change the currency to display estimated prices in a different currency. This is a rough guide only and the final charge will be settled by the payment gateway and currency exchange rates depending on your choice of payment method. 

Payments

We accept all major bank and credit cards. All payments are processed by Shopify. 

Returns

Products purchased on the www.zoiorganic.com website can be returned to us for a refund within 14 days of receipt. All returns must be with original proof of purchase. The returned item must be unopened and in its original saleable condition. If you choose to return a product, you are responsible for the shipping charges. Should a product be damaged or incorrectly sent, we will provide a full refund or exchange; in this case the shipping costs will be refunded through the method used for payment. Please email to store@zoiorganic.com to return or exchange a product.

Copyright & Trademarks

Copyright of the documents provided on this site this is owned by Zoi Organic.

Governing law & Responsibility

These terms and conditions are governed by the laws of the United Kingdom. If there is any discrepancy between the English version of these terms and conditions and a version in any another language, the English version shall always prevail. 

Zoi Organic will not assume any liability for indirect damages or in case of force majeure. Zoi Organic’s liabilities to you will never exceed the purchase amount.

Company information

Zoi Organics Ltd
1B Chepstow Villas
W11 3EE London

info@zoiorganic.com